Return Policy

Return Policy (Refund Policy).

 

We have a 14-day return policy, which means you have 14 days from the date of receipt of your order to request a refund.

 To qualify for a return, your item must be in the same condition in which you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.

 To initiate a return, please contact us via EMAIL. Always include your order number. If your return is accepted, we will send you a return label and instructions on how and where to send your package.

●     Items returned to us without first requesting a return will not be accepted.

●     For items on sale or action, WEBSHOP NAME does not offer a refund option. However, it is possible to exchange the product or receive store credit.

If you have questions about returns, you can always contact us via EMAIL

Damages and problems

Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item so that we can assess and resolve the problem.

Courier and customs charges

1. We are not responsible for any delays caused by the courier service.
 2. We are not responsible for any customs charges.
 3. if an incorrect address is provided, the customer is always responsible for the incorrect delivery, or for returning the package to the factory.
 4. we cannot guarantee that there are no additional charges when importing the products into the country of order. We recommend that you contact your local post office for more information.

Shipping

The customer is responsible for paying shipping costs if a product is returned.

Refund

We will notify you once we have received and reviewed your return and let you know whether or not the refund has been approved. If yes, the amount will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and process the refund. If more than 15 business days have passed since we approved your return, please contact us via EMAIL